Last Updated: 12/03/2025

This Privacy Policy explains how Holly Shae Design LLC (“Holly Shae,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your Personal Information when you access hollyshae.com (the “Site”), make a purchase, or otherwise interact with our services. We are committed to transparency, accessibility, and responsible data practices that respect your rights and protect your information

 

Personal Information We Collect

We collect Personal Information to operate our business, fulfill orders, improve your experience, and comply with legal obligations. We do not sell Personal Information.

Device Information

Examples collected:
– IP address
– Browser type and version
– Time zone
– Cookie identifiers
– Pages viewed, search terms, and site interactions

Purpose:
To load the Site accurately, maintain security, and analyze usage to improve performance and accessibility.

Source:
Automatically collected through cookies, log files, pixels, and similar technologies.

Disclosure:
Shared with our e-commerce platform provider, Shopify, for site functionality and analytics.

 

Order Information

Examples collected:
– Name
– Billing and shipping address
– Email address
– Phone number
– Payment details (processed securely; we do not store full credit card numbers)

Purpose:
To process transactions, fulfill orders, manage shipping and returns, communicate order updates, prevent fraud, and meet legal obligations.

Source:
Provided directly by you during checkout or account creation.

Disclosure:
Shared with Shopify and trusted third-party service providers necessary to complete your order.

Customer Support Information

Examples collected:
Information you provide when contacting us, including order details, communication history, or preferences.

Purpose:
To respond to inquiries, resolve issues, and provide customer care.

 

How We Use Personal Information

We use Personal Information to offer and improve our products and services, process payments and fulfill orders, communicate with you regarding your purchase, provide updates, promotions, or offers (if subscribed), enhance website functionality and user experience, & maintain fraud prevention and security measures.

Behavioral Advertising

We may use Personal Information to tailor marketing communications based on your interactions with our Site.

Examples include:

• Google Analytics for understanding how customers use the Site

• Ad networks (Google, Facebook, Pinterest) to deliver relevant advertisements

You may opt out here:

• Facebook: https://www.facebook.com/settings/?tab=ads

• Google: https://www.google.com/settings/ads/anonymous

• Digital Advertising Alliance: http://optout.aboutads.info/

Lawful Basis For Processing & Your Rights (EUU Residents)

Lawful Basis for Processing

If you are located in the European Economic Area (EEA), we process Personal Information under the following lawful bases:

• Your consent;

• The performance of the contract between you and the Site;

• Compliance with our legal obligations;

• To protect your vital interests;

• To perform a task carried out in the public interest;

• For our legitimate interests, which do not override your fundamental rights and freedoms.

Your Rights

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information under "Contact Us".

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

Automated Decision Making

We do not engage in fully automated decision-making that produces legal or similarly significant effects.

Shopify, our service provider, may use limited automated processes for fraud prevention, such as temporary denial lists for IP addresses or payment methods associated with repeated failed transactions.

Data Retention

We retain Personal Information as long as necessary to provide our services or until you request deletion. Order information is kept for business and legal recordkeeping purposes unless erasure is requested as permitted by law.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. Cookies help improve your browsing experience and enable essential site functionality, such as allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

Cookies may be session-based or persistent, remaining on your device from 30 minutes up to two years unless deleted. You may manage cookies through your browser settings, though disabling cookies may affect site functionality.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

_ab | Used in connection with access to admin. 

_secure_session_id | Used in connection with navigation through a storefront. 

cart | Used in connection with shopping cart. 

cart_sig | Used in connection with checkout.

cart_ts | Used in connection with checkout. 

checkout_token | Used in connection with checkout. 

secret | Used in connection with checkout. 

secure_customer_sig | Used in connection with customer login. 

storefront_digest | Used in connection with customer login. 

_shopify_u | Used to facilitate updating customer account information.

Reporting and Analytics

_tracking_consent  | Tracking preferences.

_landing_page  | Track landing 

pages_orig_referrer  |  Track landing pages

_s  | Shopify analytics.

_shopify_fs  | Shopify analytics.

_shopify_s  | Shopify analytics.

_shopify_sa_p  | Shopify analytics relating to marketing & referrals.

_shopify_sa_t  | Shopify analytics relating to marketing & referrals.

_shopify_y  | Shopify analytics.

_y  | Shopify analytics.

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Because there is no consistent industry standard for responding to “Do Not Track” signals, we do not alter our data practices when such signals are detected.

Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

For questions, requests, or concerns about our privacy practices, please contact:

Holly Shae Design LLC
Email: SUPPORT@HOLLYSHAE.COM

If you are an EEA resident and believe your inquiry was not resolved, you have the right to contact your local data protection authority.