We hope you love your Holly Shae pieces. If something isn’t quite right, we’re happy to help within the guidelines below.

Return Eligibility

Eligible items may be returned for online store credit if they are postmarked within 14 days of delivery.

Returned items must be:

Unworn, unwashed, and unused

Free of any visible signs of wear or damage

Returned with all original tags attached

Items that do not meet these requirements will not be approved and will be returned to the customer.

Store Credit

All approved returns are issued as online store credit only.

We do not offer refunds to the original form of payment.

Final Sale Items

The following items are final sale and not eligible for return or exchange:

All sale items discounted 40% or higher

Any item purchased using a discount or promotional code

Price adjustments are not offered.

How to Start a Return

Please begin your return by visiting the link below:

Start your return here!

You may also initiate a return through the RETURNS tab located in the footer of our website below.

Shipping

Customers are responsible for return shipping costs. Once a return is received and approved, Holly Shae Design will cover shipping on the exchanged item(s).

Inspection & Approval

All returns are inspected upon arrival. Approved returns will receive store credit. Items that do not meet our return standards will not be accepted.