Shipping & Delivery
Currently, we offer custom shipping rates on all orders within the United States and Canada. These rates are dependent on carrier rates near you.
We are looking to expand our shipping options to create a more flexible shopping experience. We will keep this board updated as changes occur.
Orders shipped via USPS Ground typically arrive within 3–4 business days once they leave our studio. Delivery times may vary slightly during holidays or high-volume periods.
Yes! We’re happy to ship internationally. For current rates and delivery estimates, please email us directly and we’ll provide a custom shipping quote for your destination.
You’ll receive an order confirmation immediately after checkout. Once your order ships, you’ll also receive a shipping confirmation with tracking information.
Returns & Refunds
Yes, we accept returns of items postmarked within 14 days of the delivery date. All items must be unworn, unwashed, have no visible signs of wear, and include all original tags.
Final sale items are not eligible for returns.
We do not offer refunds. All approved returns will receive online store credit only.
Good news: your store credit never expires!
You can also initiate your returns online using the link below:
Customers are responsible for the cost of shipping returned merchandise.
However, Holly Shae Design will cover the shipping cost of the exchanged goods once your return is approved and processed.
Once your returned item is received, it will be inspected. If approved, you will receive online store credit. If the item does not meet our return criteria, the return will be denied.
Final Sale
The following items are FINAL SALE and cannot be returned or exchanged under any circumstances:
- Trunk show orders
- Any item discounted by 40% or more
No exceptions.
No. Final sale items are not eligible for return, exchange, or store credit.
Final sale policies help ensure the best pricing on special pieces, protect limited-inventory items, and maintain hygiene standards for jewelry and accessories.
Once purchased, final sale items cannot be canceled, modified, or returned. Please review your order carefully before checkout.
Payments, Privacy, & Safety
We accept all major credit cards, PayPal, Shop Pay, and other secure payment options available at checkout. All payments are processed through trusted, encrypted gateways to ensure your information remains protected.
Yes. Your payment details are encrypted and processed through PCI-compliant partners. We never store your full credit card number on our servers, and we do not have access to your private payment information.
Your privacy is important to us. Personal information such as your name, address, and email is collected only to process your order and communicate with you. We never sell or share your information with third parties outside of trusted partners essential for order fulfillment.
No. We do not store or have access to your credit card details. All payment information is handled securely by our payment providers.
Yes. We use secure encryption and Shopify’s industry-leading platform to safeguard your account details. We always recommend using a strong password and keeping your login information private.
Your email address is used to send order updates, shipping notifications, and—if you choose to subscribe—news, product launches, and special offers. You may unsubscribe at any time.
Only when necessary to complete your order. This includes shipping carriers, payment processors, and customer service tools. We do not sell or rent your information, ever.
Our customer support team is here to help. Please reach out to support@hollyshae.com with any questions or concerns, and we’ll be glad to assist.